KANA releases a new business oriented SOA platform

This week, KANA announced availability of the KANA 10 platform for customer service system management. Online travel service provider priceline.com is said to be an early adopter.

The objective of the KANA 10 platform is to reduce the tension between IT and the business side. KANA's approach, as with other recent BPM approaches, calls for end users to do more of the business model building; but it relies on a solid SOA foundation. The customer service applications from KANA seek to place modeling tools in the hands of business users to speed creation of applications with goal to better empower the business side. Read more from our expert.
This was first published in July 2009

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