 - Service-level management is the monitoring and management of the quality of service(QoS) of an entity's key performance indicators(KPIs). The key performance indicators range from coarse-grained availability and usage statistics to fine-grained entity-contained per-interaction indicators. Service level management involves comparing actual performance with pre-defined expectations, determining appropriate actions, and producing meaningful reports.
A service-level agreement enables an organization to be assured of a defined amount of stability, reliability, and performance for the provided IT infrastructure. A service-level agreement may complement or be part of policy-based service-level management. Service-level management means that potential problems can be identified (such as gradual performance degradation) and alerts can be created, thereby minimizing the risk of downtime.
Service-level management provides a "comfort zone" about the quality of a given infrastructure solution.
| CONTRIBUTORS: |
Brian Connell, CTO, WestGlobal |
| LAST UPDATED: |
02 May 2007
|
|
Do you have something to add to this definition? Let us know.
Send your comments to techterms@whatis.com
|
 |
 |
| |
RELATED CONTENT
 |
Squish updated for Ajax testing
Squish, the GUI testing tool, has been updated by froglogic GmbH. Squish 3.3 supports creating and running automated GUI tests of applications based...
|
|
Testing tips for SOA
Testing the interactions of Web services in a service-oriented architecture (SOA) application is a complex process that many organizations are still...
|
|
Mindreef updates SOA testing tools
Mindreef, Inc., the testing tool vendor focused on service-oriented architecture (SOA), today announced availability of SOAPscope Server 6.1, which...
|
|
|
