 - Service-level management is the monitoring and management of the quality of service(QoS) of an entity's key performance indicators(KPIs). The key performance indicators range from coarse-grained availability and usage statistics to fine-grained entity-contained per-interaction indicators. Service level management involves comparing actual performance with pre-defined expectations, determining appropriate actions, and producing meaningful reports.
A service-level agreement enables an organization to be assured of a defined amount of stability, reliability, and performance for the provided IT infrastructure. A service-level agreement may complement or be part of policy-based service-level management. Service-level management means that potential problems can be identified (such as gradual performance degradation) and alerts can be created, thereby minimizing the risk of downtime.
Service-level management provides a "comfort zone" about the quality of a given infrastructure solution.
 |
Learn more about Web services testing |
| Podcast: SOA Performance Optimization and Management with Thomas Fredell: Changes in Web services' uses or behaviors can have unexpected influence on 'back end' components, Thomas Fredell says in a SearchSOA.com podcast. |
| HP removes system dependencies from SOA testing: HP recently inked a deal with iTKO to resell its LISA Virtualize suite alongside its SOA testing products. |
| Eclipse Europa, part 4: Testing and performance for SOA: The Eclipse Testing and Performance Tools Platform (TPTP) has contributed choreography testing code to the SOA Tools Project and features new Web services testing tools. |
| SOA provides a test for QA, HP finds: SOA is changing the role of QA professionals as they transition from checking out applications to testing interdependent services, composite applications, and regression scenarios. |
| The incredible shrinking SOA vendors: Acquisition mania is likely to continue to shorten the list of SOA software vendors, but it may not be bad news even for organizations shopping for platforms and tools. |
| Performance testing SOA applications: Software testing and QA groups already pushed to the limit face even more pressure and challenges with the use of SOA applications. Automation through modeling can help monitor and test such ... |
| SOA virtualization gets real: With cost savings and productivity benefits of up to 50 percent, virtualization is poised to be the next big thing in SOA development and testing, a researcher says. |
| Automate regression testing: Given the amount of different technologies our company is trying to make work together is there any way to automate regression testing? It would be nice to know if different modules will work together ... |
| Web testing: What is fundamentally different about testing a Web service from testing a traditional Web application? |
| CONTRIBUTORS: |
Brian Connell, CTO, WestGlobal |
| LAST UPDATED: |
02 May 2007
|
 |
Do you have something to add to this definition? Let us know.
Send your comments to techterms@whatis.com
|
|
Show me everything on 
