 - Interaction management is a term some companies use to describe a class of Web services that support online
relationships (called communities) and transactions between employees,
customers, partners, and suppliers. Services might include messaging and
chatting, file sharing, expertise and skills directories, and polling or rating
services. Interaction management Web applications and services are used to
create low-cost customer support services, to help individuals find experts or
obtain peer consults, to create loyalty and incentive programs, to provide
online collaboration environments and opportunities, and to find services or
knowledge recommended by other employees, partners, and customers.
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23 Dec 2002
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