Access "Mobile computing backlash: App modernization needs on the rise"
This article is part of the October 2013, Volume 1, Number 5 issue of Today's customer service starts with mobile, social consciousness
Manufacturers that use Lynden Inc.'s Web application for tracking shipments can now see the interface on any screen their end users are on—including mobile devices. That's because modernizing apps to support mobile devices is now a priority at the Pacific Northwest transportation and logistics firm, according to applications architect Rob Terpilowski. But doing so without redoing the server infrastructure calls for a more flexible application architecture. Application modernization has long been associated with updating early mainframe-era applications, but that is changing as new social, mobile and cloud technologies arrive on the scene. Developers and other IT professionals are finding that even the newest applications need to be regularly updated with new functionality to keep up with the pace of innovation. By the end of 2014, 78% of midsize and large businesses will complete or start legacy enterprise application modernization projects, according to Stamford, Conn., IT research group Gartner. Those figures do not include large-scale business ... Access >>>
Premium Content for Free.
ECM project ushers in BPM at Rehmann Financial
by Lauren Horwitz
An enterprise content management project to eliminate paper and shore up compliance morphed into a business process management initiative.
Multichannel integration is the next step for customer service
by Stephanie Neil
There have never been more ways to connect with customers. That's why forward-thinking companies are integrating data across channels.
Customer experience metrics: How do you measure happy?
by Lena J. Weiner
Customer experience metrics are growing in popularity. But, at a time when organizations want to measure everything, what are the important data points to measure?
- ECM project ushers in BPM at Rehmann Financial by Lauren Horwitz
Will upcoming Google Web Designer fix Java pros' Android problem?
by Cameron McKenzie
Mobile developers are hoping for something a little different in the upcoming Google Web Designer kit: a better way to program apps for Google's popular OS.
Social media for business forces changes to enterprise architecture
by Jan Stafford
Social media can be a boon for businesses, but they’re challenging classic approaches to enterprise architecture -- and changing it.
Mobile computing backlash: App modernization needs on the rise
by Jan Stafford
Mobile computing is on the rise, and application capabilities are having a hard time keeping up with the latest devices.
- Will upcoming Google Web Designer fix Java pros' Android problem? by Cameron McKenzie
The buzz: Location intelligence software puts data on the map
by Ed Burns
Some businesses have a lot to gain from location intelligence, but it isn't the right destination for every industry.
- The buzz: Location intelligence software puts data on the map by Ed Burns
When it comes to online engagement, the pressure's on
by Scot Petersen
Business as usual won't cut it in a world where the customer has so many ways to reach out to, well, anyone. Business and IT leaders should heed the customer's call.
Stretch the benefits of financial benchmarking
by Mary Driscoll
Financial benchmarking can uncover and eliminate bottlenecks, speed up processes and give the entire business a boost.
Bow down to the IT ROI throne on all BI projects? Fuggedaboutit!
by Craig Stedman
You can't demonstrate a projected return on investment for a proposed business intelligence or analytics project? Maybe you shouldn't have to.
- When it comes to online engagement, the pressure's on by Scot Petersen
More Premium Content Accessible For Free
New talent management software transforming HR
Human resources departments have long been associated with rubber stamps and reams of paper forms. But new talent management software -- technology ...
Determine if NoSQL databases are right for your organization
NoSQL databases offer more flexible alternatives to mainstream relational software, particularly for big data applications. But NoSQL offerings ...
Build today for tomorrow's big data architectures
Developing a big data architecture today involves pulling together a lot of different technology pieces. The prevalence of unstructured data has ...