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May 2012, Iss. 2

Decision management: Closing the ‘Insight-to-Action’ gap

Making the right business decisions at the right time has never been more critical than it is in the current recovering—but still largely unforgiving—economic environment. Not surprisingly, that need is driving strong interest in the methodology of, and technology for, decision management. How strong? In recent ebizQ research, three-quarters of the business and IT professionals surveyed were using, planning to use or considering adopting decision management technology this year. Of course, simply making the right decisions—and even automating and optimizing them for maximum efficiency—isn’t enough to guarantee success. Meeting today’s business mandates requires ensuring that decisions consistently result in real, measurable business results. And experts warn that requirement doesn’t apply only to select high-profile strategic and tactical decisions, but also to thousands of lower-level, day-to-day operational decisions. That last category might include thousands of decisions made daily across a major enterprise—for instance, ...

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