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June 2012, Iss. 3

Integration: A key ingredient in the mobile BPM formula

Mobile BPM Offers businesses the opportunity to not only improve and streamline processes but make them more portable as well. While that’s a desirable outcome, it presents BPM specialists with new challenges. Processes designed for yesterday’s computing paradigm aren’t likely to fit well into a mobile enterprise. “Companies have to evaluate whether existing processes and apps are applicable going forward,” said Maribel Lopez, principal analyst at Lopez Research, a research and consulting firm that specializes in mobile issues. And, of course, mobile BPM isn’t about mobilizing applications. It’s about mobilizing processes, including assessing what information is deliverable on mobile devices. Integration considerations for mobile BPM In terms of process integration, BPM specialists should first think about what mobile offers that wasn’t available before. That might include incorporating common mobile features such as the following: Touch interfaces Location and mapping capability Social media, activity and collaboration feeds ...

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