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June 2012, Iss. 3

Going mobile: A portable approach to process improvement

There’s no denying the staggering speed at which mobile computing is gaining a foothold among consumers and businesses alike. Business spending on mobile projects will grow 100% by 2015, according to Forrester Research Inc. By 2016, 350 million employees worldwide will use smartphones, according to projections in Forrester’s Forrsights Business Decision-Makers Survey from late 2011. For BPM specifically, the market is projected to reach $5.3 billion by 2017, fueled largely by cloud services and widespread demand for connected anywhere-anytime enterprises, according Global Industry Analysts, a research and analysis firm. That’s not surprising, given mobile’s potential to add value—and even providing competitive advantage—by not only streamlining and improving processes, but making them more portable as well. But business and IT professionals looking to benefit from the approach need to start with the right strategy—and the right mind-set. Thinking strategically about mobile BPM Taking a mobile approach to process management ...

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