Services oriented management vs. normal application/enterprise infrastructure management |
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EXPERT RESPONSE FROM: Brian Connell

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QUESTION POSED ON: 22 May 2003
What is the difference between services-oriented management and normal types of application/enterprise infrastructure management?
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There are several fundamental differences between the existing enterprise management systems and the newer management solutions aimed at the services-oriented architectures (SOAs). The most obvious difference is that of approach. Enterprise management systems tend to focus on monitoring the underlying technology infrastructure; component by component, server by server; router by router. A service-oriented management solution focuses on the services being provided by the underlying technology. At this point, it doesn't matter if the service is implemented by a single component, or is the result of a coordinated effort over by distributed and hetrogenous systems. Both approachs are useful and valid, but in a SOA world, the services oriented management requirements are driven from Quality of Service issues and Service Assurances issues. A basic services-oriented management solution solves these issues for an enterprise. More advanced solutions can do much more, such as controlling the delivery of services so as to effect the Quality of Service. With the advent of service-oriented architectures, many enterprises are turning to services-oriented management solutions to provide them with Service Quality and Assurance solutions to act in conjunction with their existing Enterprise Management solution.
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