Exclusive content for IT Pros in the know

Premium Editorial

We have gathered our editorially written E-Books, E-Zine, guides and research to save you the effort of having to track such premium content down on your own, ultimately helping you to solve your toughest IT challenges more effectively – and faster – than ever before.

Premium Editorial By Topic

      • Contact center upgrades to clear up complex customer service

        Contact centers are struggling to stay on top of the myriad communication channels available to consumers today. To effectively manage those channels, many contact center managers are looking to upgrade the hardware and technologies that form the backbone of their operations. An upgrade, however, requires due diligence, careful planning and a trained eye on the prize -- improving the customer experience.

        In this three-part guide, veteran IT reporters cover infrastructure trends, strategies and technologies. First, Pamela DeLoatch details why outmoded technology -- not the people behind it -- is to blame for the bad rap often given to contact centers. DeLoatch also looks at the purported benefits of cloud-based operations -- for smaller companies, especially. Next, Sue Hildreth explains why customer service automation is a compulsory today. In her story, industry watchers serve up five best practices for ensuring the success of customer service automation. Christine Parizo finishes with a close look at the multichannel challenges facing contact centers and whether the cloud -- said by some to be a cure for fragmented customer service -- is all it's cracked up to be.

        View E-Handbook
      • Devising a security strategy for the modern network

        The network of today's enterprise is larger and more diverse than ever, which means there's more for hackers to attack. So as enterprises update their network security strategy to take into account the latest devices coming online, they must also prepare for the future, too. This TechGuide looks at the options for network defense today and in the near future, including how to spot vulnerabilities and how to rank them, too, so infosec pros can respond to inevitable attacks quickly and efficiently.

        View E-Handbook
      • Nailing down a business case for Oracle Fusion Applications

        Oracle Fusion Applications, a suite of enterprise resource planning applications, get a lot of air time. Still, evidence has shown that adoption has yet to hit a blistering pace. While Oracle promises the new applications will bring genuine business value to an organization, some of the hurdles -- among them, cost -- have kept businesses away.

        In this three-part guide, readers will benefit from an in-depth look at how well -- to the surprise of many users -- Oracle Fusion Apps thrive in the cloud. Further, they'll learn why and how to determine the best fit for their organization from Oracle's catalog. First, IT writer Robert Sheldon drills down on the development of Oracle Fusion Cloud Services -- how they came to be and where they're headed. And he gives a rundown of services offered. Next, Alyssa Johnson, Oracle Applications Users Group president, sits down for an interview and details the future of Oracle ERP systems and Fusion Apps. To close, ComputerWeekly writer Lindsay Clark explores the reasons -- despite high expectations for enterprise cloud applications and at least one notable example of a company running them -- Fusion Applications have yet to see a mass conversion.

        View E-Handbook
      • Cultivating IT Talent

        19 August 2014

        Includes:
        • Morrison Utility Services fills in holes faster with ETAdirect
        • Why digitisation transforms supplier relationships
        View E-Zine
    • Page 1 of 1
      • APIs and cloud application integration strategies today

        Application programming interfaces (APIs) are increasing in popularity as mobile and cloud computing continue to gain traction. Companies such as Facebook, Twitter, LinkedIn, Google, and Netflix rely on APIs to connect and integrate with other applications, but managing APIs in your organization can seem like a daunting task.

        View E-Handbook
      •  
      Page 1 of 1
    • Page 1 of 1
      Page 1 of 1
    • Page 1 of 2
      • BPM considerations when making cloud decisions

        Running business process management software in the cloud enables a host of business advantages -- bonding application development and business process support in an integrated cloud model, for example. Using a cloud-based orchestration of applications and data in the cloud can bring dynamic process improvement with lower technology costs. It can also shine a spotlight on the lack of cohesion in an enterprise. That's why industry expert Steve Weissman advocates a business-first approach to BPM in the cloud.

        In this three-part guide, senior architects, CIOs and business leaders will benefit from advice on how to confront concerns and considerations with running cloud BPM software. First, readers will learn about a criterion of cloud computing software selection not as well-known as security, architecture and performance. Next, Weissman takes an in-depth look at how mobile technology and cloud computing trends are affecting the deployment of cloud computing software -- specifically, the implementation of cloud-based Business Process as a Service capabilities and the difference between them and more traditional Software as a Service models. We close with look at strategies for business reinvention.

        View E-Handbook
      • For BPM, event processing and predictive analytics could be the future

        July 2012, Iss. 4

        Includes:
        • Assessing event-driven initiatives: How to measure success
        • Predictive analytics and event processing: The future of BPM?
        • Juggling events, decisions take more than merely skill
        View E-Zine
      Page 1 of 2
    • Page 1 of 1
      • SOA best practices in the mobile age

        In a 2012 survey, 52% of companies indicated that they planned to use service-oriented architecture (SOA) services to support mobile application development. Although SOA is at the foundation of a mobile development platform, developing and deploying solid mobile applications requires more.

        Check out this e-book which outlines two unique approaches -- Back end as a Service (BaaS) and RESTful APIs -- that will enable management and development teams alike to gain a better understanding of the mobile application development process.

        View E-Handbook
      • Cloud computing for enterprise developers

        If you're an enterprise developer then you're probably familiar with the term "cloud computing," but you may still have questions. In this e-book, you'll learn about the benefits of cloud computing, what it really means to compute in the cloud, some of the different cloud types, and much more. Get you the latest cloud computing information in one place.

        View E-Book
      Page 1 of 1
    • Page 1 of 1
      • Top cloud developer strategies

        Read this SearchSOA.com e-book for an introduction to the two main schools of thought for optimizing cloud application development and today’s top cloud developer strategies. Find out the issues surrounding programming language so you can decide whether to learn a new one for the cloud. Explore the roles that distributed caching, horizontal scaling, relational databases, and mid-cloud changes play in determining your optimal software architecture for the cloud.

        View E-Book
      •  
      Page 1 of 1
    • Page 1 of 2
      • Big data in motion: Getting the data to where it's needed

        It's great to have an abundance of data at your hands. But once you have all this big data available, the next step is getting all of it to the analytical engine. And in order to do this, designers must be prepared to rethink existing architectures. This application development handbook will help you learn how to start getting big data where it's needed. Read on and discover more about the changing role of the enterprise architect, new designs for big data and CEP, in-memory data grids, and more.

        View E-Handbook
      • Dynamic case management's starring role on the BPM stage

        Case management technology has become more widely used among industries, including new areas like supply chain, marketing, and HR. Dynamic case management (DCM) is a new form of this, a collaborative and information-intensive process driven by outside events and requiring frequent response. In this expert handbook, ebizQ contributor Alan R. Earls reveals current dynamic case management trends and explores how the approach is expanding to new fields. Stephanie Mann, ebizQ’s assistant site editor, shares feedback from industry observers about picking the right dynamic case management platform.

        View E-Handbook
      • E-book: Big Data technology and its impact on data warehousing

        Read this expert e-book by business intelligence visionary Wayne Eckerson and gain insight into the growing adoption rates of big data technology and why companies are finally recognizing its many benefits. Eckerson offers a comparison of open-source options and analytical platforms, and also dives into an analysis on the varying types of processing systems.

        View E-Book
      • Making the business case for dynamic case management

        To reap long-term, widespread benefits from dynamic case management (DCM), it’s important to understand the business benefits and challenges. This e-book takes a look at these facets of DCM and provides expert advice on making the business case for it.

        View E-Book
      Page 1 of 2
    • Page 1 of 1
      • Infrastructure basics for real-world application integration

        As the adoption rate of the cloud continues to rise, today’s businesses are faced with a significant integration issue. Instead of needing to simply stitch together internal data and applications, IT is now faced with integrating internal information with external applications and services. Read this handbook to gain insight on how to overcome this complexity with the right techniques and technologies. Our experts explain some of the top application integration hurdles you could face and offer strategies for avoiding them.

        View E-Handbook
      •  
      Page 1 of 1
    • Page 1 of 1
      Page 1 of 1
    • Page 1 of 1
      • Pushing from mobile to the cloud: Enterprise applications everywhere

        Despite today's constrained financial resources and shortened development cycles, mobile development teams are finding ways to finish projects on time and within budget - but how? Access this exclusive, expert e-book to explore how mobile development teams are leveraging cloud-based technologies to get things done in timely and cost-effective ways. Read on to access three articles discussing the cloud's impact on mobile development, five ways mobile apps teams are using cloud computing and why the cloud complements mobile development. Get your toughest questions answer about mobile in the cloud answered.

        View E-Handbook
      • Application modernization and business transformation in the Internet age

        As today's organizations race to capitalize on social, mobile and cloud computing trends, will enterprise IT's "ol' reliable"— the mainframe server— weather the storm and survive this latest round of technological innovation? Last time the mainframe's relevance was threatened, service-oriented architecture (SOA), Web services and XML "wrappering" gave the mainframe a much-needed boost of agility, and under the radar, mainframe server technology has continually improved. But what are the experts predicting this time around? Read this expert handbook to learn more about the mainframe's evolving role in modern enterprise IT, get the inside scoop on application modernization, find out how leading companies are approaching modernization projects, and discover the surprising role that business process management (BPM) can play in modernization efforts.

        View E-Handbook
      Page 1 of 1
    • Page 1 of 1
      • What you need to know now about CEP and BAM

        Complex event processing and business activity monitoring are increasingly attractive tools for helping businesses manage and respond to business "events" -- high-speed, high-volume information shifts -- better than ever before. This handbook introduces readers to CEP and BAM, describes how to boost CEP's power with predictive analytics and offers real-world examples of BAM in action.

        View E-Handbook
      • Using complex event processing for more intelligent business operations

        Read this e-book for an introduction to complex event processing (CEP). Inside, learn about the role of CEP in intelligent operations, and you'll also get access to a special three-part report on capturing, analyzing and taking action on event data.

        View E-Book
      Page 1 of 1

Featured E-ZINES on searchSOA.comView all >>

  • Business Information

    Cloud computing, mobile devices and massive amounts of data flowing into organizations are combining to put heavy pressure on business systems. To adapt, organizations have been forced to transform the way in which corporate information is managed.

  • Business Agility Insights

    Covering the latest business process management (BPM) and service-oriented architecture (SOA) best practices and technology trends designed to help you maximize the agility and efficiency of your business operations.

ALL TECHTARGET E-ZINES

Featured E-BOOKS on searchSOA.comView all >>

  • Overcome today's disaster recovery challenges

    The use of devices not connected to a local network is a challenge for IT staffs tasked with protecting data on those devices. Completing backups within a reasonable timeframe has become an issue for organizations. Some organizations are opting for alternatives to traditional backup to address these challenges. The cloud has been pushed as an alternative to tape for offsite storage for disaster recovery. However, there are challenges with this approach and with protecting applications running in the cloud.

  • Cloud storage challenges and choices

    Our comprehensive e-book tackles the cloud storage challenges and business decisions that surround cloud storage investments, and breaks them into three areas of concentration: architecture, availability and return on investment.

    Get the latest updates on architectural choices when using the cloud for storage, including cloud controllers and application programming interfaces. We provide a short list of technical capabilities to look for in a cloud controller and questions to ask your service provider. Learn which metrics your peers are using to determine if cloud storage projects are meeting their potential, and what sort of service levels you can expect from providers or hybrid projects. Discover how to leverage the most cutting-edge cloud technologies and how not to get taken advantage of when choosing a cloud storage strategy/service.

OTHER FEATURED E-BOOKS

Featured E-HANDBOOKS on searchSOA.comView all >>

  • Contact center upgrades to clear up complex customer service

    Contact centers are struggling to stay on top of the myriad communication channels available to consumers today. To effectively manage those channels, many contact center managers are looking to upgrade the hardware and technologies that form the backbone of their operations. An upgrade, however, requires due diligence, careful planning and a trained eye on the prize -- improving the customer experience.

    In this three-part guide, veteran IT reporters cover infrastructure trends, strategies and technologies. First, Pamela DeLoatch details why outmoded technology -- not the people behind it -- is to blame for the bad rap often given to contact centers. DeLoatch also looks at the purported benefits of cloud-based operations -- for smaller companies, especially. Next, Sue Hildreth explains why customer service automation is a compulsory today. In her story, industry watchers serve up five best practices for ensuring the success of customer service automation. Christine Parizo finishes with a close look at the multichannel challenges facing contact centers and whether the cloud -- said by some to be a cure for fragmented customer service -- is all it's cracked up to be.

  • Devising a security strategy for the modern network

    The network of today's enterprise is larger and more diverse than ever, which means there's more for hackers to attack. So as enterprises update their network security strategy to take into account the latest devices coming online, they must also prepare for the future, too. This TechGuide looks at the options for network defense today and in the near future, including how to spot vulnerabilities and how to rank them, too, so infosec pros can respond to inevitable attacks quickly and efficiently.

OTHER FEATURED E-HANDBOOKS