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November 2, 2011

Making the business case for dynamic case management

To reap long-term, widespread benefits from dynamic case management (DCM), it’s important to understand the business benefits and challenges. This e-book takes a look at these facets of DCM and provides expert advice on making the business case for it.

Table Of Contents

  • By enhancing "knowledge work", DCM generates new value in the enterprise
  • DCM serves as a useful tool for a business approach to process management
  • Reality check: Examining common myths and misconceptions about DCM
  • An expert view: Managing change and minimizing disruption in casemanagement initiatives

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