Definition

interaction management

Interaction management is a term some companies use to describe a class of Web services that support online relationships (called communities) and transactions between employees, customers, partners, and suppliers. Services might include messaging and chatting, file sharing, expertise and skills directories, and polling or rating services. Interaction management Web applications and services are used to create low-cost customer support services, to help individuals find experts or obtain peer consults, to create loyalty and incentive programs, to provide online collaboration environments and opportunities, and to find services or knowledge recommended by other employees, partners, and customers.

Contributor(s): Meet Thakar
This was last updated in September 2005
Posted by: Margaret Rouse

Email Alerts

Register now to receive SearchSOA.com-related news, tips and more, delivered to your inbox.
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

More News and Tutorials

Do you have something to add to this definition? Let us know.

Send your comments to techterms@whatis.com

There are Comments. Add yours.

 
TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
Sort by: OldestNewest

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to: