Ask the Expert

Training after internal EAI Web services deployments

Is there any training needed for end-users (especially, non-technical people) after an internal EAI Web services deployment? It was needed in former ERP and EDI deployments.

    Requires Free Membership to View

If Web services are being used properly, end users should never know they exist! Web services are a communication technology that will underlie many different types of applications. While these applications may require that end users be trained, the end users shouldn't ever have to know about how the applications work under-the-covers -- Web services are an implementation detail (albeit an important one).

There's a clear analogy to this with the Internet. End users never needed to be trained on TCP/IP (the core protocol of the Internet) to use the Internet. Instead, users were trained on or learned applications like Web browsers and e-mail. These applications use TCP/IP under the covers, but most end users are blissfully unaware of this fact.

This was first published in May 2004

There are Comments. Add yours.

TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
Sort by: OldestNewest

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to: